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Loan Payment / Loan Information
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Provident Bank Web Loan Payment Solutions

You do not need to be an online banking customer to use this service. You can have your payment withdrawn from your checking account at another financial institution or use one of our other payment methods.

To get started, you will need the following:
  • Your Provident Bank Loan Account Number
  • Your contact information, name, address, phone number and email address
  • Your bank account information from any financial institution (Account number and Routing and Transit number)
Important Notice: Online payments typically take 2-3 business days to process before they will be credited to your account. To avoid late fees, please allow sufficient time for your payment to be processed and credited to your account by making a payment before the grace period expires.
sync_altAutomatic Payment
Monthly Pre-Authorized Transfer
Set up a recurring payment and have your payments automatically deducted monthly from your Checking Account.
Please complete an enrollment form and fax to
(951) 300-4108.
mailPay-By-Mail -- Overnight
Mail (Payment Only) Overnight to:
Provident Bank
3756 Central Ave.
Riverside, CA 92506
Mail (Payment Only) to:
Provident Bank
P.O. Box 59996
Riverside, CA 92517-1996

Simply stop by any Provident Bank Branch during normal business hours.

Find a Branch
Call us for more details at
(800) 686-3756.
mailNon-Payment Correspondence
Provident Bank
Loan Service Department
3756 Central Ave.
Riverside, CA 92506

If You Need Assistance
  • Please call our Loan Service Department at: (800) 686-3756.
  • Service Representatives are available Monday to Friday 8:00 a.m. to 5:00 p.m. P.S.T. Please have your loan number available for reference whenever you write or call us.
  • Calls received by our Loan Service Department may be monitored for training purposes.

Payment Information
  • Making Payments: When making your payment, please detach the coupon portion and mail with your check or money order. Do not send cash. If you are remitting additional funds, please indicate the total of any funds in excess of the Total Amount Due in the space provided on your payment coupon.
  • Avoid Late Charges: Mail all payments before the due date shown on the billing statement. Payments are not considered “accepted” until applied to your loan. Postal delays do not excuse late charges, please allow adequate time for such delays. Although you will receive a billing statement each time you make your monthly payment, not receiving a monthly billing statement does not excuse late charges. For Loans Secured By Your Principal Residence – Payments received after the late charge date should include the late fee. Payments received after the late charge date that do not include the late fee will be credited to your account, but you will still owe the late fee. For All Other Loans – Payments received after the late charge date must include the late fee. Payments received after the late charge date that do not include the late fee will be returned for the total amount due.
  • Important Credit Reporting Notification: We may report information about your account to credit bureaus. Late payments, missed payment, or other defaults on your account may be reflected in your credit report.
  • Returned Items: In the event a payment made in connection with this loan is not honored by the financial institution on which it is drawn, a return item charge will be assessed.
  • Lost Statements: If you misplace a monthly statement and are unable to return the payment coupon with your mortgage payment, please write your loan number on your check or money order and send it to the appropriate address above.
General Information
  • Payoff Information: If you are planning to sell your property or pay your mortgage in full, payoff figures must be requested in writing before the anticipated payoff date. If you are using your own funds or an escrow or title company, send your request to the correspondence address above, Attn: Payoff Department. DO NOT USE THE BALANCE SHOWN ON YOUR MORTGAGE STATEMENT AS A PAYOFF AMOUNT.
  • Damaged Property: In case of damage to your home or property, immediately notify your insurance agent and Provident Bank at (800) 686-3756 so we may guide you on how the insurance draft must be processed.
  • Supplemental Tax Bills: The County may issue a supplemental tax / or corrected tax bill. If you receive a tax bill, please pay the amount due before the delinquency date. Provident Bank does not escrow for this bill and will not pay the bill from escrowed accounts.
  • Please Remember: Provident Bank does not verify the amount of your insurance or tax bills; we simply pay the bills as they are received. If you believe the amount to be incorrect, contact your insurance agent or local tax assessor.
  • Homeowners / Hazard / Flood Insurance: On an annual basis, ensure that your property is protected with adequate insurance. If you change insurance carriers, ask your agent to submit proof of insurance to the correspondence address above. If we do not have evidence of coverage, we may purchase insurance to protect our interest in your property at your expense.
Transfer of Service
Provident may elect to retain servicing of loans or transfer loans to a new servicer. This is not a reflection on our borrowers or their properties, and it does not affect the terms or conditions of the loan other than those directly related to the servicing of the loan. If the servicing of your loan is transferred, you will be notified by Provident in writing and you will receive welcome information from the new servicer.

Frequently Asked Questions
I received a Transfer Sale of Loan Notice, what do I do?
The Transfer Sale of Loan Notice informs you that your loan is being transferred to a new servicer. Please take time to read the letter carefully, as it contains specific information about the new servicer of your loan as well as instructions about when to begin making your payments to the new servicer and where to mail your payments. Additionally, the Notice of Servicing Transfer contains the new servicer's customer service hours, toll free telephone number, and mailing address for written correspondence.
I've already made my payment to Provident but just received a transfer notice saying I should have paid a new servicer. What will happen to my payment?
When your check is received your account will be reviewed to determine whether Provident or a new servicer should receive the funds. If they are due to the new servicer, Provident will endorse your check and forward it via overnight mail to the new servicer.
I made my payment to Provident and you had to forward it to a new servicer. What happens if it's late?
During the 60-day period beginning on the effective date of the transfer, the payment may not be treated as late if you mistakenly send it to the old mortgage servicer instead of the new one.
Year End Tax Forms: When will I receive my year-end tax form?
1098 Interest tax forms are mailed out each year no later than January 31st.