Get the mobile app that helps protect your Provident debit card
Get the mobile app that helps protect your Provident debit card from fraud and lets you control card usage and spending on the go. View the Quick Reference Guide.
A lost or stolen card is just one area of concern in today's world where Identity theft, skimming and other attacks are an unfortunate reality. Turning your debit card off when
you're not using it helps safeguard against fraud. When your card is "off," no withdrawals or purchases will be approved. Transaction controls that allow your debit card to work only
in specific locations or geographic areas, add another layer of protection. And real-time alerts keep you informed when your card is used or declined.
If you're trying to establish or stick to a budget, CardValet can help. Set spending limits for general use or specify thresholds by merchant types, such as gas, groceries or retail
stores. You can also establish these controls by location. The flexible app lets you change these parameters anytime with ease via your mobile device. Going on vacation? Holiday shopping?
Simply update your transaction controls to fit your spending needs.
CardValet is a great tool for controlling business spending on a debit card. Use the transaction controls for merchant codes, choose location parameters and set spending thresholds
to ensure employee purchases are in line with your company policies.
Whether they're at the local mall or away at college, your kids want to spend money. You're their personal ATM, but you need way to support their needs, while managing their spending.
With CardValet's convenient threshold limits, merchant categories and location and on/off controls, you decide where, when and how your child uses their debit card.
Review Balances and Transactions
Monitor your finances from anywhere. Use the CardValet app to check your account balances.
Download the CardValet app for your Apple iOS or Google Android device.
With CardValet you can:
• Turn your debit card on and off
• Establish transaction controls for dollar amount limits, merchant categories and geographic locations
• Receive alerts when your debit card is used, approved or exceeds the transaction controls set by you
• PopMoney - Transfer funds to/from other people
• Stay informed of potential fraud with alerts on attempted, declined transactions
• Get real-time balances for your accounts
Frequently Asked Questions
Question: What types of phones are supported by CardValet? Answer: CardValet works with the most recent mobile operating software as well as two past generations of Android and iPhone devices.
Question: How long does the app stay logged in if you do not log out? Answer: The app automatically logs the user off after 10 minutes of inactivity.
Question: When a card is lost, does the new card number need to be registered manually through the app? And, how is the lost card number removed? Answer: Yes. The new card number must be registered. The replacement card is added to the enrolled user's profile via Menu>Manage Portfolio>Add Card.
The old card cannot be removed but rather the user can un-manage the card via Manage Portfolio.
Question: On the Login screen, why is the message Logon Failed. Please enter a valid username or password displaying even though the user is entering the correct password? Answer: Each time the user enters an incorrect username or password the message displays, On the third attempt the account is disabled; for security reasons the message continues to display even if the user enters the