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 Enroll in Online Banking ▲ OnlineBanking Security FAQ

INTRODUCING ONLINE BANKING ACCOUNT PROTECTION THAT WORKS 24/7...JUST LIKE YOU DO

Provident Bank is proud to announce the launch of our new Identity Verification feature:

What is the new security feature?
In order to make your online banking experience as secure as possible we are introducing a new security feature that watches for uncharacteristic or unusual behavior involving your internet banking access. If anything out of the ordinary is detected, we will ask you to verify your identity.

How does it work?
In the rare case we detect any unusual or uncharacteristic activity, we will ask you to answer security questions or if there are problems with answering the questions, allow us to phone you to make sure that it's really you trying to sign on. Most of the time you won't notice that the security feature is even there...but it will still be protecting you 24 hours a day and 7 days a week.

Do I need to sign up for the new security system?
We are rolling out the new security system to all of our customers. Expect to be prompted at some point while banking online to enter additional information. This may include choosing some security questions that only you know the answers to as well as supplying phone numbers where you can be reached while banking online. Once this occurs, you have added a layer of protection to your Online Banking access and best of all it's free!

Need more information on the identity verification feature?
Click here to view the FAQ 

Provident Bank  -  Over 50 years serving the Inland Empire with a history of safety and soundness!

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